Before choosing a professional records management company, we suggest asking the following questions:

1. Can I access information 24 hours a day, seven days a week, 365 days a year?
   
   
2. Are your employees required to sign confidentiality agreements?
   
   
3. Do you allow employees to smoke on the premises? What measures do you take to protect information in the event of a fire?
   
   
4. Can I review and photocopy documents onsite? How large is the client viewing area? Are there any time or volume limits?
   
   
5. Are your magnetic media storage facilities and transportation vehicles climate controlled?
   
   
6. What is your normal turnaround time for pickup and delivery? Are emergency delivery services available?
   
   
7. What security measures control access to the building and ensure my confidential information is protected?
   
   
8. What type of inventory tracking system do you have in place?
   
   
9. Does your facility have measures in place to protect my company’s information against damage from natural disasters, such as earthquakes and flood?
   
   
10. If my information needs to be destroyed, what’s the process?