

Before choosing a professional records management company, we suggest asking the following questions:
- Can I access information 24 hours a day, seven days a week, 365 days a year?
- Are your employees required to sign confidentiality agreements?
- Do you allow employees to smoke on the premises? What measures do you take to protect information in the event of a fire?
- Can I review and photocopy documents onsite? How large is the client viewing area? Are there any time or volume limits?
- Are your magnetic media storage facilities and transportation vehicles climate controlled?
- What is your normal turnaround time for pickup and delivery? Are emergency delivery services available?
- What security measures control access to the building and ensure my confidential information is protected?
- What type of inventory tracking system do you have in place?
- Does your facility have measures in place to protect my company’s information against damage from natural disasters, such as earthquakes and flood?
- If my information needs to be destroyed, what’s the process?
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